Mon–Fri 8:00am–7:00pm, Sat 8:00am–5:00pm

Order a service

No account needed. Tell us what you need, attach your documents and we'll send your price, payment link and updates by SMS.

1 Choose your service

How “eCitizen application assistance” works
  1. Place your order and attach a copy of your ID (or bring it).
  2. Pay our service fee to start.
  3. We sit with you (or call you) while you log in to your own eCitizen account — you type your password.
  4. We complete the application; the official fee is paid directly on eCitizen.
  5. We send you the confirmation and explain any next steps (e.g. appointments).

2 Instructions & documents

Up to 10 files, 15 MB each (PDF, Word, Excel, images…). Never upload passwords.

3 Your contact details

Enter your name exactly as it appears on your M-Pesa or bank payment message (e.g. JOHN KAMAU). We use it to match your payment to your order automatically.
Someone else is paying for you?
Your job link, payment request, updates and collection code are sent to this number. Already have an account? Log in (optional).
Estimated amount
KES 0.00
Confirmed on your job page. Official government fees are shown separately.

What happens next

  1. You get a job reference and a private job link by SMS.
  2. Priced services can be paid at once; others get a quotation first.
  3. Pay by M-Pesa or bank — work starts when payment is confirmed.
  4. We send your collection code and estimated completion time.
  5. We notify you when it's ready. Collect with your reference + code, or download digital files.